Customer Service

Via Rail offers a variety of experiences to please its custmers whether they are young or old, travelling for business or pleasure, or travelling alone, as a couple, or as part of a group. It also provides packages for wine lover, nature lovers, sports enthusiasts and those who are wishing to relax at spa. While on board, passengers can enjoy wine tasting and gaming lessions. Coach cars and washrooms are combined with two existing sleepers spaces into a single enlarged bedroom with a suit bedroom. Via is developing more visible and standardized signage, tactile and Braille signage and reconfigured seating areas in stations all to meet the needs of visually impaired travellers.